The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 18, 2025
Filed:
Dec. 12, 2023
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Shawn P. Henry, Kirkland, WA (US);
Juan Antonio Sanchez, Costa Mesa, CA (US);
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Abstract
Systems and techniques for facilitating unified multichannel communication are provided. The described systems and techniques improve communication technology through an encompassing, channel-agnostic approach which unifies disparate communication modes into a singular coherent thread. A unified multichannel communication ('UMC') service of a UMC platform can initialize a UMC thread for a UMC session, where the UMC thread can be used to facilitate unified multichannel communication. The UMC session can involve multiple participants, including human users and software agents (e.g., conversational bots, virtual agents, digital assistants, and other dialog interfaces). The UMC platform can facilitate creating and interacting with a digital assistant providing unified multichannel communication.