The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 18, 2025
Filed:
Jun. 20, 2023
Applicant:
The Adt Security Corporation, Boca Raton, FL (US);
Inventors:
Bhaskar Thadisetty, Boca Raton, FL (US);
Patrick Black, Portland, CT (US);
Connor Mcnaboe, Burlington, CT (US);
Gary Friar, Sebring, FL (US);
Assignee:
The ADT Security Corporation, Boca Raton, FL (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/30 (2020.01); G10L 15/18 (2013.01); G10L 15/22 (2006.01); G10L 25/63 (2013.01);
U.S. Cl.
CPC ...
G06F 40/30 (2020.01); G10L 15/1815 (2013.01); G10L 15/22 (2013.01); G10L 25/63 (2013.01);
Abstract
A language device is described. A language device includes processing circuitry configured to: determine an urgency level of a message based at least in part on a natural language processing (NLP) model; determine a priority of an event associated with the message based at least in part on the urgency level; and order the message relative to a plurality of other messages in a customer queue based at least in part on the priority of the event associated with the message.