The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 18, 2025
Filed:
Nov. 13, 2023
Servicenow, Inc., Santa Clara, CA (US);
Eugene Shtilkind, Poway, CA (US);
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
In various embodiments, a process for proactive problem detection using alert data and incident data includes receiving machine-generated alerts of an information technology environment and receiving user-specified incidents of the information technology environment. The process includes combining the machine-generated alerts and the user-specified incidents into a combined group, clustering elements of the combined group into one or more component clusters, and determining a relative priority between the one or more component clusters based on one or more properties of corresponding elements belonging to the one or more component clusters.