The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 11, 2025
Filed:
Feb. 01, 2024
Nice Ltd., Ra'anana, IL;
NICE LTD., Ra'anana, IL;
Abstract
A computerized-method for identifying a contact-reason of a business-process that has been discovered by a desktop-analytics-tool. The computerized-method includes: (i) retrieving a random-sample of a preconfigured number of instances of a discovered-routine from the routines-datastore; (ii) for each instance in the random-sample of the preconfigured number of instances matching a related transcript-segment; (iii) identifying a contact-reason of each instance by operating a first-GEN-AI with LLM with a first-prompt-text including an embedded related transcript-segment; The first-GEN-AI with LLM has been trained to provide the contact-reason based on the transcript-segment embedded in the first-prompt-text, and (iv) identifying the contact-reason of the discovered-routine as the contact-reason of the business process by operating a second-GEN-AI with LLM with a second-prompt-text for aggregation of all the contact-reasons of all instances in the random-sample. The second-GEN-AI with LLM has been trained to provide a contact-reason based on the contact-reasons of all instances embedded in the second-prompt-text.