Utilizing monitoring service exploration to improve service incident mitigation and localization

Abstract

The disclosure relates to utilizing a service incident resolution system to determine and mitigate service incidents in a cloud computing system. For example, based on identifying an outage ticket (e.g., a customer-impacting incident ticket), the service incident resolution system identifies additional context of the outage by detecting a number of relevant monitoring signals. For instance, the service incident resolution system utilizes various monitoring signals and service models to determine monitoring signals that are relevant to the outage ticket by efficiently selecting relevant monitor signals and filtering out noisy signals. In this way, vaguely reported outages are supplemented with rich information that enable these outages to be resolved more quickly. Additionally, the service incident resolution system may utilize service-based models to efficiently send a report of an outage to a service or mitigation team that is well-equipped to quickly address the outage.