The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Oct. 28, 2025

Filed:

May. 12, 2022
Applicant:

Nice Ltd., Ra'anana, IL;

Inventors:

Eran Roseberg, Hogla, IL;

Yaron Moshe Bialy, Madrid, ES;

Yuval Shachaf, Even Yehuda, IL;

Assignee:

NICE LTD., Ra'Anana, IL;

Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06Q 10/063 (2023.01); G06Q 10/0631 (2023.01); G06Q 10/0633 (2023.01); G06Q 10/0637 (2023.01); G06Q 10/10 (2023.01);
U.S. Cl.
CPC ...
G06Q 10/0633 (2013.01); G06Q 10/06312 (2013.01); G06Q 10/0637 (2013.01);
Abstract

A system and method may identify computer-based processes which may be candidates for automation. Embodiments may involve a semi-supervised approach for identifying processes as automation opportunities. Transition probabilities for pairs of routines within a candidate process may be calculated based on a set of instances of the process (e.g., in a dataset of computer actions) using a dynamic time-window optimization procedure, where transition times may be measured for a plurality of instances of a first and second routines of a given pair of routines, and where statistical distributions may be calculated and used for deriving one or more time windows, describing a predetermined percentile (e.g., the 70percentile) of the measured transitions and used for estimating a transition probability for the pair of routines. In some embodiments, the input set of transitions and routines may be generated by a user or business analyst using a graphical user interface (GUI).


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