The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 28, 2025
Filed:
Jan. 22, 2024
Tyco Fire & Security Gmbh, Neuhausen am Rheinfall, CH;
Julie J. Brown, Yardley, PA (US);
Young M. Lee, Old Westbury, NY (US);
Rajiv Ramanasankaran, San Jose, CA (US);
Sastry Km Malladi, Fremont, CA (US);
Michael Tenbrock, Dachsen, CH;
Levent Tinaz, Tampa Bay, FL (US);
Samuel A. Girard, Kenosha, WI (US);
David S. Elario, Hartland, WI (US);
Juliet A. Pagliaro Herman, Waukesha, WI (US);
Miguel Galvez, Westford, MA (US);
Trent M. Swanson, Wellington, FL (US);
John F. Kuchler, Muskego, WI (US);
Deepak Budhiraja, Ashburn, VA (US);
Daniela M. Natali, Kensington, MD (US);
Josip Lazarevski, Zurich, CH;
Scott Deering, Milwaukee, WI (US);
Gary W. Gavin, Franklin, WI (US);
Kristen Sheppard-Guzelaydin, West Chester, PA (US);
James Young, Cork, IE;
Prashanthi Sudhakar, San Francisco, CA (US);
Kaleb Luedtke, West Bend, WI (US);
Karl F. Reichenberger, Mequon, WI (US);
Wenwen Zhao, Santa Clara, CA (US);
Adam R. Grabowski, Brookfield, WI (US);
Lauren C. Dern, Fox Point, WI (US);
Nicole A. Madison, Milwaukee, WI (US);
Dana S. Petersen, Milwaukee, WI (US);
Nevin L. Forry, York, PA (US);
Pedriant Pena, Groveland, MA (US);
Ghassan R. Hamoudeh, San Marcos, CA (US);
Ryan G. Danielson, Castle Rock, CO (US);
TYCO FIRE & SECURITY GMBH, Neuhausen am Rheinfall, CH;
Abstract
A method including training, by one or more processors, a generative AI model using a plurality of first unstructured service reports corresponding to a plurality of first service requests handled by technicians for servicing building equipment. The plurality of first unstructured service reports include unstructured data not conforming to a predetermined format or conforming to a plurality of different predetermined formats. The method includes receiving, by the processors, a second service request for servicing building equipment. The method includes generating, by the processors using the generative AI model, a user interface prompting a user to provide information about a problem leading to the second service request as unstructured data not conforming to the predetermined format or conforming to the plurality of different predetermined formats. The method includes automatically initiating, by the processors, one or more actions to address the problem based on the information provided via the user interface.