The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 21, 2025
Filed:
Sep. 01, 2023
Uipco, Llc, San Antonio, TX (US);
Madhusudhana Rao Abburi, San Antonio, TX (US);
Dwayne Phillip Wilson, Crossroads, TX (US);
Brian Howard Katz, San Antonio, TX (US);
Paul Joseph Astwood, San Antonio, TX (US);
Christopher Russell, The Colony, TX (US);
Kristina Suniga-Cabrera, San Antonio, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
A system and method for routing incoming calls to one of many connected devices on a premises (including within a building) based on determining the location of an intended recipient of the call uses machine learning. Images and/or audio from connected devices can be analyzed with neural networks and/or natural language processing to identify an intended recipient in a particular area of the premises. In addition, the system and method include monitoring device activity to use as a proxy for the location of the intended recipient. Also, recent device activity can be used to determine where an intended recipient may be on the premises.