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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12450624 B1

PDFFull Text
Date of Patent:
Oct. 21, 2025

Filed:

Apr. 01, 2022

System and method for omnichannel text-based communication system utilizing a secure smart mobile user device

Applicant:

Taptext Llc, Coral Springs, FL (US);

Inventors:

Steve Doumar, Fort Lauderdale, FL (US);

Paul Levasseur, Fort Lauderdale, FL (US);

Assignee:

TAPTEXT LLC, Coral Springs, FL (US);

Attorneys:

Galvin Patent Law LLC

Brian. R Galvin

Primary Examiner:

Md S Elahee

Int. Cl.
CPC ...
G06F 15/16 (2006.01); G06F 16/955 (2019.01); G06F 21/32 (2013.01); G06F 21/62 (2013.01); G06K 7/14 (2006.01); G06K 19/06 (2006.01); G06N 20/00 (2019.01); G06Q 10/0631 (2023.01); G06Q 30/016 (2023.01); G06Q 30/0201 (2023.01); G06Q 30/0207 (2023.01); H04M 3/523 (2006.01); H04M 3/527 (2006.01); H04M 3/533 (2006.01); G06Q 30/0251 (2023.01);
U.S. Cl.
CPC ...
G06Q 30/0207 (2013.01); G06F 16/9554 (2019.01); G06F 16/9558 (2019.01); G06F 21/32 (2013.01); G06F 21/6245 (2013.01); G06K 7/1417 (2013.01); G06K 19/06037 (2013.01); G06N 20/00 (2019.01); G06Q 10/06315 (2013.01); G06Q 30/016 (2013.01); G06Q 30/0201 (2013.01); H04M 3/523 (2013.01); H04M 3/527 (2013.01); H04M 3/53308 (2013.01); H04M 3/53333 (2013.01); G06F 2221/2139 (2013.01); G06Q 30/0267 (2013.01);
Abstract

A system and method for omnichannel voice and text-based routing, transfer, and customer-to-enterprise communications with a secure smart mobile user device. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers, purpose-built computer, mobile phone applications or a secure smart mobile user device.

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