The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 14, 2025
Filed:
Feb. 23, 2023
Dell Products L.p., Round Rock, TX (US);
Dell Products L.P., Round Rock, TX (US);
Abstract
Embodiments of the present disclosure provide a method, an electronic device, and a computer program product for switching a chat object. The method includes: using a robot as a chat object to converse with a user; outputting a target sentiment score based on current discourse, historical discourse, and predicted discourse associated with the user; and switching the chat object conversing with the user from the robot to human in response to the target sentiment score indicating that the user's sentiment is a negative sentiment. Implementation of this method can improve human-machine interactivity and communication efficiency, and ensure the sustainability of communication between a chat system and a user, thus improving the user's satisfaction with a service system.