Auditing contextual messages between users in copy management systems

Abstract

System audits messages, communicated internally in copy management system, about copy management jobs, and learns about relationships between message requests for user actions on copy management jobs and subsequent failures of copy management jobs. System creates snapshot of copy management content displayed by user interface and selected by user as context for user's message, and creates message's link to snapshot. System stores user entries that identify message's intended recipient(s), time of availability, and text. If message requests user action on copy management job, and relationship between unanswered requests for user to perform action on copy management job and subsequent failures of copy management job satisfies relationship threshold, then machine learning system sends message via copy management system's internal communication channel to system-selected administrator, who selects message's hyperlink to snapshot. System responds by outputting context for message to system-selected administrator's user interface, which enables system-selected administrator to respond to message.