The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 14, 2025
Filed:
Jan. 16, 2024
Oracle International Corporation, Redwood Shores, CA (US);
Nagarajan Muthukrishnan, Redwood Shores, CA (US);
Srikanth Nagandla, Santa Clara, CA (US);
Yu Li, Redwood Shores, CA (US);
Paul Hsu, Encinitas, CA (US);
Oracle International Corporation, Redwood Shores, CA (US);
Abstract
A computer system performs tasks in an access restricted environment. Data is logged in diagnostic files about logical resources in use by the computer system as the computer system attempts to perform the tasks. Occasionally, a problem may prevent the computer system from correctly performing a task. A machine authenticates a user in the access-restricted environment and receives error metadata to initiate an automated process for generating a troubleshooting signature. The automated process involves selecting a metadata extraction policy based on a category of error and using the metadata extraction policy to extract metadata from a diagnostic file. The extracted metadata is analyzed to determine troubleshooting components including the problem, a source of the problem, and/or a version of software that encountered the problem. These troubleshooting components are combined in the troubleshooting signature, which is consumed in a diagnostic tool environment that is separate from the access-restricted environment.