The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Oct. 07, 2025

Filed:

Jul. 18, 2023
Applicant:

Servicenow, Inc., Santa Clara, CA (US);

Inventors:

Ziaul Hasan Hashmi, Kirkland, WA (US);

Mitul Tiwari, Santa Clara, CA (US);

Soham Parikh, Santa Clara, CA (US);

Quaizar Vohra, Santa Clara, CA (US);

Jignesh Parmar, Santa Clara, CA (US);

Shounak Purkayastha, Santa Clara, CA (US);

Anil Madamala, Santa Clara, CA (US);

Patrice Bechard, Montreal, CA;

Orlando Marquez, Montreal, CA;

Olivier Nguyen, Montreal, CA;

Srivatsava Daruru, Santa Clara, CA (US);

Assignee:

ServiceNow, Inc., Santa Clara, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/40 (2020.01); G06F 16/355 (2025.01); G06F 40/35 (2020.01);
U.S. Cl.
CPC ...
G06F 40/40 (2020.01); G06F 16/355 (2019.01); G06F 40/35 (2020.01);
Abstract

A method is provided for efficiently providing sentiments or other manual labels for textual training data. The method includes using an embedding model to project acquired user text to an embedding vector in an embedding space. Distances (e.g., cosine similarities) between this embedding vector and the embedding vectors determined for a plurality of already-label user text training examples are then determined. The already-labeled user text that has the shortest distance is determined and the label thereof is prospectively applied to the acquired user text and presented to a user for approval. The user can approve the prospectively applied label, in which case the newly acquired text is added to the training data with the prospectively applied label associated therewith for later use in training a language model. Alternatively, the user can decline the prospectively applied label and apply an alternative label to the newly acquired text.


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