The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 07, 2025
Filed:
Jun. 28, 2024
Applicant:
Dell Products L.p., Round Rock, TX (US);
Inventors:
Assignee:
Dell Products L.P., Round Rock, TX (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 16/70 (2019.01); G06F 16/73 (2019.01); G06F 16/90 (2019.01); G06F 16/955 (2019.01);
U.S. Cl.
CPC ...
G06F 16/73 (2019.01); G06F 16/9558 (2019.01);
Abstract
Methods and systems for managing an interactive user assistance system that provides a rich multimodal content experience for a user are disclosed. In particular, hyperlinks may be included in responses generated for the user's questions to the system. These hyperlinks may take the user to one or more videos or video clips containing content that would assist the user in better resolving the user's questions. The videos or video clips may be stored in a hierarchically managed video clip pool that provides efficient retrieval and association with related content for enhancing the user's access to such multimodal content.