The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 23, 2025
Filed:
May. 23, 2022
Bank of America Corporation, Charlotte, NC (US);
Ramakrishna R. Yannam, The Colony, TX (US);
Priyank R. Shah, Plano, TX (US);
Emad Noorizadeh, Plano, TX (US);
Rajan Jhaveri, Plano, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Systems, methods, and apparatus are provided for integrating AI-powered bot-generated responses with an agent interface during a live session with a customer. In response to a customer request, a live chat session may be initiated with an agent at first platform that includes an agent interface. A parallel session may be initiated at a second platform that includes an interactive response system and AI engine. An input from a customer may be displayed at the first platform and may also be received at the second platform. The second platform may derive intent from the input and generate an AI-based response. The response may be displayed in a window at the first platform. The agent may approve, reject, or modify the generated response. Following agent approval, the response may be inserted into the live customer session.