The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 23, 2025
Filed:
Feb. 08, 2022
Applicant:
Dell Products L.p., Round Rock, TX (US);
Inventors:
Assignee:
Dell Products L.P., Round Rock, TX (US);
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/016 (2023.01); G06F 40/205 (2020.01); G06F 40/279 (2020.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06F 40/205 (2020.01); G06F 40/279 (2020.01);
Abstract
A self-guided troubleshooting guide generation method includes: receiving a first assistance request from the user; in response to receiving the first assistance request, scanning a first user interface (UI) through which the first assistance request is transmitted and extracting text from the first UI; parsing the extracted text and identifying an error message in the extracted text; comparing, after the identifying, the error message to data stored in an assistance request database; and generating, based on the comparing, solution information for resolving the error message and displaying the solution information on a display displaying the first UI.