The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 23, 2025
Filed:
Apr. 24, 2023
Chengdu Qinchuan Iot Technology Co., Ltd., Sichuan, CN;
Zehua Shao, Chengdu, CN;
Yong Li, Chengdu, CN;
Yongzeng Liang, Chengdu, CN;
Junyan Zhou, Chengdu, CN;
CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD., Chengdu, CN;
Abstract
The embodiments of the present disclosure provide methods and Internet of Things (IoT) systems for maintenance management of a smart gas call center. The method includes: obtaining call consultation data information of a gas user; generating a multi-dimensional location evaluation value of an agent to be evaluated based on the call consultation data information, wherein the agent to be evaluated locates a gas fault type based on the call consultation data information; generating a multi-dimensional maintenance evaluation value of a maintainer to be evaluated based on the call consultation data information, wherein the maintainer to be evaluated performs maintenance based on the gas fault type; and adjusting a work order processing scope of the maintainer to be evaluated and the agent to be evaluated based on the multi-dimensional maintenance evaluation value and the multi-dimensional location evaluation value.