The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 23, 2025
Filed:
Nov. 13, 2019
International Business Machines Corporation, Armonk, NY (US);
Janki Vora, Lewisville, TX (US);
Mathews Thomas, Flower Mound, TX (US);
Tassanee Kraipon Supakkul, Tarrant, TX (US);
Utpal Mangla, Toronto, CA;
Steven Layne Canepa, Woodland Hills, CA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Provided is a method for generating a personalized response to a user query. An omnichannel assistant receives a query from a user. The query is parsed to identify a user request. A user profile of the user is analyzed to determine one or more sources for responding to the query. The user profile includes a set of trusted sources for the user. Data for responding to the query is retrieved from the one or more sources. A channel for a response is selected based at least in part on the user profile. The response to the query is generated. The response is generated using the retrieved data, the selected channel, and the user profile. The response is then transmitted to the user.