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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 12418779 B1

PDFFull Text
Date of Patent:
Sep. 16, 2025

Filed:

Sep. 16, 2022

Human assisted live operations systems and methods

Applicant:

GM Cruise Holdings Llc, San Francisco, CA (US);

Inventors:

Theresa Foy, San Francisco, CA (US);

Christopher Warren, Seattle, WA (US);

Livia Johanna, San Francisco, CA (US);

Bharatkumar Patel, Fremont, CA (US);

Leah Meyerholtz, San Francisco, CA (US);

Qingxuan Li, San Mateo, CA (US);

David J. Shuckerow, Seattle, WA (US);

Minjie Tong, Issaquah, WA (US);

Vinayaka Dattatraya, Mill Creek, WA (US);

Kendal Sparks, New York, NY (US);

Mckenna Morey, San Francisco, CA (US);

Assignee:

GM Cruise Holdings, LLC, San Francisco, CA (US);

Attorneys:

Honigman LLP

Matthew H. Szalach

Jonathan P. O'Brien

Primary Examiner:

Santiago Garcia

Int. Cl.
CPC ...
H04W 4/40 (2018.01); B60W 50/14 (2020.01); B60W 60/00 (2020.01); G06F 3/0481 (2022.01); G06F 3/0484 (2022.01); G06F 3/16 (2006.01); G06V 40/20 (2022.01); G09B 21/00 (2006.01); G10L 13/02 (2013.01); G10L 15/00 (2013.01); G10L 15/08 (2006.01); G10L 15/18 (2013.01); G10L 15/22 (2006.01); G10L 25/51 (2013.01); H04M 3/51 (2006.01); H04M 3/56 (2006.01); H04N 7/18 (2006.01);
U.S. Cl.
CPC ...
H04W 4/40 (2018.02); B60W 50/14 (2013.01); B60W 60/0015 (2020.02); B60W 60/00253 (2020.02); G06F 3/0481 (2013.01); G06F 3/0484 (2013.01); G06F 3/165 (2013.01); G06V 40/28 (2022.01); G09B 21/006 (2013.01); G09B 21/009 (2013.01); G10L 13/02 (2013.01); G10L 15/005 (2013.01); G10L 15/18 (2013.01); G10L 15/22 (2013.01); G10L 25/51 (2013.01); H04M 3/51 (2013.01); H04M 3/56 (2013.01); H04N 7/181 (2013.01); B60W 2050/146 (2013.01); B60W 2420/403 (2013.01); B60W 2420/54 (2013.01); B60W 2540/21 (2020.02); B60W 2540/223 (2020.02); B60W 2555/20 (2020.02); B60W 2556/45 (2020.02); G10L 2015/088 (2013.01);
Abstract

There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the call, whereby the passenger can communicate with the other party via the call.

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