The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 16, 2025
Filed:
Jun. 08, 2023
Kaiser Foundation Hospitals, Oakland, CA (US);
Subha Parthasarathy, Danville, CA (US);
Narayanan Gopala, San Diego, CA (US);
Pratabkumar Vemana, Marietta, GA (US);
Raghunath Raman, San Jose, CA (US);
Inna Fedoseyeva, Oakland, CA (US);
Madhur Pande, Danville, CA (US);
Sivasubramanian Sundaram, Oakland, CA (US);
Kaiser Foundation Hospitals, Oakland, CA (US);
Abstract
A system for multi-regional intelligent classification and routing based on processing a message uses an artificial intelligence platform. Artificial Intelligence (AI) and machine learning (ML) based approaches significantly optimize the user experience and efficiently utilize care coordination and delivery workflows in healthcare organizations. Trained machine learning models are used to intelligently route messages from a patient member seeking access to care, determining an intent and entities from the message to perform an action in response to their message.