The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Sep. 09, 2025

Filed:

Nov. 30, 2022
Applicant:

Truist Bank, Charlotte, NC (US);

Inventor:

James Harrison Creager, Raleigh, NC (US);

Assignee:

Truist Bank, Charlotte, NC (US);

Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/18 (2013.01); G06F 3/0482 (2013.01); G06F 40/30 (2020.01); G10L 15/22 (2006.01); G10L 15/30 (2013.01);
U.S. Cl.
CPC ...
G10L 15/1815 (2013.01); G06F 3/0482 (2013.01); G06F 40/30 (2020.01); G10L 15/22 (2013.01); G10L 15/30 (2013.01); G10L 2015/223 (2013.01);
Abstract

A computer-implemented method includes receiving an utterance from a user comprising an intent, the intent defining a task executable by the digital assistant in response to the utterance. The method also includes transmitting the utterance to a natural language processing system. The method further includes receiving predicted intents and slot values determined by the natural language processing system based on the utterance, the predicted intents defining tasks executable by the digital assistant and the slot values providing information usable by the digital assistant to execute the tasks. Additionally, the method includes determining, based on a hierarchy model, a common ancestor for the predicted intents. Further, the method includes generating a response for display to the user using the predicted intents, the slot values, and the common ancestor, the response usable by the digital assistant to determine the intent.


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