The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 09, 2025
Filed:
Oct. 30, 2023
Maplebear Inc., San Francisco, CA (US);
Shang Li, Jersey City, NJ (US);
Ashish Sinha, Jersey City, NJ (US);
Krishna Kumar Selvam, San Francisco, CA (US);
Qi Xi, New York, NY (US);
Amirali Darvishzadeh, San Jose, CA (US);
David Zandman, San Francisco, CA (US);
Christopher Billman, Chicago, IL (US);
Maplebear Inc., San Francisco, CA (US);
Abstract
A machine-learned predictive model is trained to predict potential for customer complaint. The model is part of an online concierge system. The online concierge system accesses a customer order that includes one or more items. The online concierge system determines input data for an item of the one or more items. The online concierge system determines a prediction value associated with potential for customer complaint for the item by applying the machine-learned prediction model to the input data. The online concierge system provides the prediction value to a picker client device associated with a picker who is assigned the item. The picker client device presents an alert to the picker based in part on the prediction value, and the alert includes a message that is customized to mitigate a cause of potential customer complaint for the item.