The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 09, 2025
Filed:
Dec. 16, 2022
Amazon Technologies, Inc., Seattle, WA (US);
Brendan Cruz Colon, Seattle, WA (US);
Joshua Scott Hansen, Sahuarita, AZ (US);
Christopher Miller, Seattle, WA (US);
Matthew Michael Sommer, Issaquah, WA (US);
Alexander Noble Adkins, Catlettsburg, KY (US);
Daniel Azuara, San Diego, CA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
A method includes generating a set of training data, wherein a first training instance of the set of training data comprises a first plurality of messages between a first customer service agent and a first purported customer and a first label indicating whether one or more messages of the first plurality of messages are associated with malicious behavior; training a large language model (LLM) using the set of training data to generate messages; generating, by the LLM representing a second purported customer, a message associated with malicious behavior; receiving a response message from a second customer service agent based on the message associated with malicious behavior; and in response to the response message being an authorization, generating a feedback for the second customer service agent based on a number of responses before the response was an action.