The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 02, 2025
Filed:
Jun. 02, 2023
Bank of America Corporation, Charlotte, NC (US);
Emad Noorizadeh, Plano, TX (US);
Emmanuel Dibia, Dallas, TX (US);
Jennifer Russell, Dallas, TX (US);
Rajan Jhaveri, Plano, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Methods and systems for transcribing communications are provided. Methods may include receiving a communication. Methods may include splitting the communication into a plurality of communication segments. Each communication segment may include two or more words. Methods may include transcribing each segment included in the plurality of communication segments, in parallel. The transcribing may include using a transformer neural network to transcribe each segment included in the plurality of communication segments. Methods may include generating a transcription from the transcribing. The transcription may be generated by combining the transcription of each of the communication segments into a combined transcription. Methods may include correcting the combined transcription.