The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 02, 2025
Filed:
Oct. 23, 2023
Fidelity Information Services, Llc, Jacksonville, FL (US);
John C. Platais, Menomonee Falls, WI (US);
Ranadhir Ghosh, St Johns, FL (US);
Fidelity Information Services, LLC, Jacksonville, FL (US);
Abstract
A method for finding historically similar incidents is disclosed. The method includes receiving a data object indicating an occurrence of a current incident associated with a configurable item, the data object including current incident metadata, the current incident metadata including a configurable item identifier (ID), a configurable item name, and a description of the current incident; receiving a plurality of historical data objects corresponding to a plurality of previous incidents; determining one or more historical data objects, of the plurality of historical data objects, that are similar to the data object based on a comparison of current incident metadata to the previous incident metadata; generating a score for each of the one or more historical data objects based on the comparison of the current incident metadata to the previous incident metadata; and outputting the one or more historical data objects that are similar to the data object to a user.