System and method to capture digital experiences to support guided training, process and procedures and job aids

Abstract

Various methods and processes, apparatuses/systems, and media for systemically and dynamically capturing digital experiences are disclosed. This disclosure presents methods and apparatuses for implementing a platform, language, cloud, and database agnostic automatic digital experiences capturing module configured to systemically and dynamically capture digital experiences to support guided training, process and procedures, and job aids. Customer journeys and corresponding validation steps are defined; test scenarios and defines test execution parameters are built. These definitions and configurations built are called by a scheduler, on a recurring basis, which executes the test scenarios against a system under test; and captures the resulting screenshots, videos, and interactions including highlights on image of user required selections. Results are then published and captured into an Experience database. A narrative author adds instructional text or context narratives which are linked to test scenario steps to the database.