The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 26, 2025
Filed:
Jun. 22, 2022
Uipco, Llc, San Antonio, TX (US);
Marta Leigh Argumedo, Helotes, TX (US);
Yevgeniy Viatcheslavovich Khmelev, San Antonio, TX (US);
Joshua Thomas Kelly, McKinney, TX (US);
Jennifer Hunt Erickson, San Antonio, TX (US);
Nathan Lee Post, Rockport, TX (US);
Jose L. Romero, Jr., San Antonio, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
A method and system of providing guidance and information to service representatives by performing real-time emotion recognition of customers. The emotion recognition model evaluates video data and/or audio data of the customer during a communication session in order to determine a most likely emotional state for the customer at a given time. The system then generates content for the service representative based on the emotional state. The content can include identification of the emotional state, a suggested tone for the service representative to employ during the conversation, and recommended solutions to the customer's issue.