The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 19, 2025
Filed:
Feb. 16, 2024
Cisco Technology, Inc., San Jose, CA (US);
Grégory Mermoud, Venthône, CH;
Jean-Philippe Vasseur, Combloux, FR;
Cisco Technology, Inc., San Jose, CA (US);
Abstract
In one embodiment, a device uses a quality of experience model to make predictions comprising probabilities of a quality of experience metric for an online application accessed via a network being acceptable. The device determines, for each of a subset of the predictions having lowest probabilities of acceptable user experience from amongst the predictions, whether that prediction corresponds to a negative experience rating by a user of the online application. The device computes a negative retrieval accuracy for the quality of experience model based on a count of negative experience ratings associated with the subset and a size of the subset. The device uses the negative retrieval accuracy to detect an issue in the network.