The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 19, 2025
Filed:
Sep. 30, 2022
Amazon Technologies, Inc., Seattle, WA (US);
Wei Niu, Seattle, WA (US);
Yi-Hsin Chen, Seattle, WA (US);
Daniel Stephen Edmiston, Seattle, WA (US);
Tak Chung Lung, Seattle, WA (US);
Nicholas Sun, Seattle, WA (US);
Sharifa Monawer, Seattle, WA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
Techniques for document recommendation based on conversational log for real time assistance are described. A first machine learning module identifies key phrases of a conversational log in real time. The first machine learning module executes multiple machine learning models trained to determine a probability that a portion of a conversation includes a key phrase. A second machine learning module identifies assistance pertaining to the identified key phrases of the conversational log. The second machine learning module executes a machine learning model trained to identify semantic similarity and word matching features of embedding representations of the key phrases and a knowledge base of assistance. The assistance is provided to a user during a conversation in real time.