The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 12, 2025
Filed:
Dec. 22, 2022
Fmr Llc, Boston, MA (US);
Vaishnavi Mysore Sridhar, Karnataka, IN;
Anupriya Gupta, Uttar Pradesh, IN;
Gunjan Narulkar, Karnataka, IN;
Ankur Jaiswal, Maharashtra, IN;
Suwetha Selvakumar, Tamil Nadu, IN;
Mari Pavithra, Tamil Nadu, IN;
FMR LLC, Boston, MA (US);
Abstract
A computer-implemented method is provided for recommending at least one pertinent electronic document for supporting a call between a customer and an agent. The method includes converting in real time content of the call between the customer and the agent from speech to digitized text, isolating a predefined number of words in the digitized text of the converted call content as the call is in progress and converting the predefined number of words in text to a phoneme sequence. The method also includes identifying at least one probable business category associated with the phoneme sequence and detecting sections of one or more documents associated with the probable business category that are similar to the content of the call.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile