Construction method of intelligent interaction service system, website intelligent interaction method and device

Abstract

The present application relates to a construction method of an intelligent interaction service system and a website intelligent interaction method and device, which involve, through obtaining a user identity, determining historical multimodal interaction data and a user type that are corresponding to the user identity; obtaining first modal interaction data sent by a user, and determining a user interaction mode according to the historical multimodal interaction data and the first modal interaction data; performing an intent recognition analysis on current interaction data according to an intent recognition component to obtain a user intent label, and transforming the user intent label into a user intent vector; performing a retrieve and match on the user intent vector based on a vector database group to obtain user interaction result information, and sending the user interaction result information corresponding to the user type to a human-computer interaction interface in the user interaction mode.