The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 12, 2025
Filed:
Apr. 28, 2023
T-mobile Usa, Inc., Bellevue, WA (US);
Nestor Garcia, Atlanta, GA (US);
Kristian D. Taylor, Chester, VA (US);
Ramesh Vemula, Olathe, KS (US);
Qianwen Wen, Herndon, VA (US);
T-Mobile USA, Inc., Bellevue, WA (US);
Abstract
Introduced here is a computer-implemented virtual assistant used for completing tasks in an omnichannel environment. The virtual assistant is a common entry point for task completion at an electronic device in a network and can be operable based on a model trained on user activity and network activity. The virtual assistant can receive a request to perform a task associated the electronic device. The virtual assistant can facilitate performance of a first action via a first channel of the network in furtherance of completing the task. Upon detecting performance of the first action, the virtual assistant can present instructions to perform a second action via a second channel (different from the first channel) in furtherance of completing the task. The virtual assistant can detect performance of the second action and present an indication of the completion of the task at the electronic device.