The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 05, 2025
Filed:
Oct. 26, 2022
Invoca, Inc., Santa Barbara, CA (US);
Leland Kirchhoff, Santa Barbara, CA (US);
Invoca, Inc., West Hollywood, CA (US);
Abstract
A computer-implemented method for analyzing whether a phone call is answered by a human agent. The computer-implemented method receives phone call audio data of the phone call and separates the phone call audio data into caller stream data and agent stream data that each includes a plurality of frames and calculates decibel level for each frame. In response to measuring alternating groups of frames in the caller stream data and agent stream data that exceed a dialog decibel threshold, the computer-implemented method further identifies a dialog in the phone call audio data. In response to measuring decibel levels that exceed the dialog decibel threshold in corresponding frames in both the caller stream data and agent stream data, the computer-implemented method further identifies talkover in the phone call audio data. Furthermore, in response to identifying the dialog and if a level of talkover in the phone call audio data does not exceed a talkover threshold, the computer-implemented method determines the call is answered by the human agent.