The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 05, 2025
Filed:
Sep. 17, 2021
The Toronto-dominion Bank, Toronto, CA;
Igor Zykh, Voorhees, NJ (US);
Blaise F. Stanek, Ridgewood, NJ (US);
John S. Griffin, Toms River, NJ (US);
Kenneth Hampel, Yardley, PA (US);
Deepak R. Padhye, Chester Springs, PA (US);
Sai Jarugula, Wellington, FL (US);
THE TORONTO-DOMINION BANK, Toronto, CA;
Abstract
A computer implemented system and method is provided for responding to textual reviews. The method comprises: receiving harvested content comprising a text segment and associated with an entity; determining a primary intent of the text segment determined by reviewing a set of utterances in the text segment of the harvested content and comparing the set of utterances to example utterances associated with a set of pre-defined intents, the primary intent having a highest similarity to the set of utterances in the text segment as compared to other deduced intents and associated utterances. The method comprises assigning a confidence score associated with determining the primary intent. If the confidence score exceeds a first threshold, generating an automated response, based on the primary intent and automatically responding to the harvested content with the automated response having the customized sentence segment where the confidence score exceeds a second threshold score.