The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 05, 2025
Filed:
Jul. 24, 2020
Sykes Enterprises, Incorporated, Tampa, FL (US);
David Pearson, Tampa, FL (US);
J. Shelton Hook, Jr., Tampa, FL (US);
Eric G. Palacio, Tampa, FL (US);
Richard Sadowski, Tampa, FL (US);
Stephen Berdy, Tampa, FL (US);
Joseph Flaska, Tampa, FL (US);
James Somers, Tampa, FL (US);
J. Brooke Aker, Tampa, FL (US);
Ryan R. Cannon, Tampa, FL (US);
Sykes Enterprises, Incorporated, Tampa, FL (US);
Abstract
Disclosed are systems and methods that ingest substantial volumes of data from a variety of sources associated with a computing system network to create integrated, intuitive, efficient, and coherent adaptive workspace display interfaces. The ingestion includes event data generated by event source software applications running on end user computing devices as well as call and end user attribute data that is used to determine state, presence, and performance data for the end user computing devices that is formatted for display on the adaptive workspace interfaces and used during performance monitoring and collaboration between system end users. The adaptive workspace interfaces provide functions that facilitate real time collaboration between end users that enhances shared experiences between system end users and customers.