The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 05, 2025
Filed:
Dec. 22, 2023
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Neil Evan Lydick, Bothell, WA (US);
Christopher Andrew Boyd, Seattle, WA (US);
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Abstract
A remote monitoring and management (RMM) system is configured to receive a stream of events generated in response to interactions of users from multiple tenants with one or more applications and store the events in a database. A plurality of different insight types is defined for one or more event types for the events. Insights of the different insight types are generated based on the events in the database, the event types of the events, and numbers of events of the event types. The insights are ranked using an artificial intelligence (AI) model trained to generate a predicted success score for each of the insights. A predetermined number of top insights are selected based on the ranking of the insights and aggregated into a feed. The feed is to at least one computing device associated with the RMM system.