The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 05, 2025
Filed:
Oct. 16, 2024
32health Inc., Brookline, MA (US);
Deepak Ramaswamy, Newton, MA (US);
Ravindra Kompella, Hyderabad, IN;
Shaju Puthussery, Brookline, MA (US);
Sagala Chaithanya Kumar, Hyderabad, IN;
32Health Inc., Brookline, MA (US);
Abstract
The disclosure relates to systems, methods, and computer-readable media for an artificial intelligence (AI) conversational agent configured for enhanced user interaction in multi-channel contact centers. An example method includes receiving a query regarding a particular property of an asset during a real-time conversation, classifying an intent of the query into a predefined category, triggering, based on the classifying of the intent, a finetuned large language model for the predefined category to answer the query, generating, by the finetuned large language model, a response to the query based on at least one of an information data model and a knowledge graph data store, and outputting the response to the query.