The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 29, 2025
Filed:
Oct. 12, 2022
Capital One Services, Llc, McLean, VA (US);
Anup Shirodkar, Glen Allen, VA (US);
Thomas Zahorik, Charlottesville, VA (US);
Matthew C. Ford, North Chesterfield, VA (US);
Miguel De La Rocha, Richmond, VA (US);
Sara R. Mcdole, Midlothian, VA (US);
Robert L. Scholtz, Iii, Midlothian, VA (US);
Raghav Sahai, Plain City, OH (US);
Kevin T. Shaffer, North Chesterfield, VA (US);
Trent F. Hodges, Richmond, VA (US);
Avinash Kawale, Glen Allen, VA (US);
David Aber, Winter Garden, FL (US);
Capital One Services, LLC, McLean, VA (US);
Abstract
Disclosed herein are system, method, and computer readable medium embodiments for machine learning systems to process interactive communications between at least two participants. Speech and text within the interactive communications are analyzed using machine learning models to infer insights located within the interactive communications. The inferred insights are converted to descriptive text or audio and tagged to the interactive communication as graphics or audio whispers reflecting the insights added to the interactive communication.