The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 15, 2025
Filed:
Dec. 15, 2023
Caterpillar Inc., Peoria, IL (US);
Taylor Jensen, Chicago, IL (US);
Fiona J. O'Laughlin, East Peoria, IL (US);
Diana E. Huerta, Chicago, IL (US);
Christopher M. Burkard, Dunlap, IL (US);
Christopher Ha, Champaign, IL (US);
David Jason McIntyre, Peoria, IL (US);
Torsten Van Wassenhove, Edwards, IL (US);
Caterpillar Inc., Peoria, IL (US);
Abstract
The system receives an input indicating a device and an indication of an issue associated with the device and a natural language input describing a troubleshooting procedure performed to resolve the issue. Based on the input indicating the device, and the indication of the issue associated with the device, the system maps the natural language input into a predetermined troubleshooting procedure associated with the device. The system receives an input indicating a result among the multiple results associated with the predetermined troubleshooting procedure. Based on the result of the predetermined troubleshooting procedure, the system determines a troubleshooting procedure to perform. The troubleshooting procedure includes a repair step associated with the issue or a testing step associated with the issue and is different from the troubleshooting procedure performed to resolve the issue. The system suggests the troubleshooting procedure to an operator associated with the device.