The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 08, 2025
Filed:
Sep. 21, 2023
Jpmorgan Chase Bank, N.a., New York, NY (US);
Charese Smiley, Bristol, WI (US);
Simerjot Kaur, Jersey City, NJ (US);
Keshav Ramani, Jersey City, NJ (US);
Daniel Borrajo, Pozuelo de Alarcon, ES;
Steven Pomerville, Marion, NY (US);
Elena Kochkina, London, GB;
Toyin Aguda, Frankfort, IL (US);
Mathieu Sibue, New York, NY (US);
Suchetha Siddagangappa, Brooklyn, NY (US);
Russell Kociuba, Rochester, NY (US);
Sameena Shah, Scarsdale, NY (US);
Jade Fallen, Hertfordshire, GB;
Amit Aswani, Bournemouth, GB;
Jonathan Roger Horn, London, GB;
Samuel Angmor Mensah, Leeds, GB;
Cecilia Tilli, London, GB;
Pietro Totis, Martignacco, IT;
Manuela Veloso, New York, NY (US);
JPMORGAN CHASE BANK, N.A., New York, NY (US);
Abstract
A method for automating a process of generating messages that are responsive to client inquiries by using an AI algorithm that implements a machine learning technique to ensure accuracy and timeliness in the responses is provided. The method includes: receiving a first message that includes an inquiry that relates to an account associated with a user; applying an AI algorithm for analyzing the first message in order to extract information that relates to the inquiry; determining, based on a result of the analysis, whether generating a response to the inquiry requires human intervention; when human intervention is not required, retrieving information that is responsive to the inquiry from a memory; generating a second message that includes the information that is responsive to the inquiry; and transmitting the second message to the user.