The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 08, 2025
Filed:
Dec. 21, 2023
Toshiba Global Commerce Solutions, Inc., Durham, NC (US);
Susan W. Brosnan, Raleigh, NC (US);
Brad M. Johnson, Raleigh, NC (US);
Stacy Arrington, Morrisville, NC (US);
TOSHIBA GLOBAL COMMERCE SOLUTIONS, INC., Durham, NC (US);
Abstract
Embodiments herein describe connecting a customer in a retail store with an expert. In one example, this connection is made using a shelf IO device. Using a product ID provided by the shelf IO device, a computing system can identify an expert and determine whether they are available to help the customer. For example, the system may identify an expert that is currently in the same store as the customer, or the expert may be available to conduct a phone conversation or teleconference using the customer's mobile phone.