The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 01, 2025
Filed:
Aug. 09, 2022
Wells Fargo Bank, N.a., San Francisco, CA (US);
Ray Joanna Luz Reyes Ramilo, Parañaque, PH;
Dennis Emmanuel Montenegro, Concord, CA (US);
Manpreet Singh, Hyderabad, IN;
Ananya Bandyopadhyay, Ranchi, IN;
Prakash Jagannathan, Bangalore, IN;
Wells Fargo Bank, N.A., San Francisco, CA (US);
Abstract
This disclosure describes techniques that include facilitating note-taking in various contexts, including when a customer is speaking to an agent of a business. In one example, this disclosure describes a method that includes analyzing, by a computing system, communications between a customer of an organization and an agent of the organization, where the communications include an issue to be addressed by the organization; generating, by the computing system, artifacts of the communication between the customer and the agent; determining, based on the artifacts of the communication, an action to be taken to address the issue; and generating, by the computing system, a user interface providing options associated with addressing the issue.