The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 01, 2025
Filed:
Feb. 23, 2024
Uipco, Llc, San Antonio, TX (US);
Ruthie D. Lyle, Durham, NC (US);
Sean Carl Mitchem, San Antonio, TX (US);
Ravi Durairaj, San Antonio, TX (US);
Mark Anthony Lopez, Helotes, TX (US);
Nolan Serrao, Plano, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
A system and method for using an augmented intelligence guide system to assist users, customers, members, and other users of a service (for example, a financial service or an insurance service) in completing a task or process to improve the success rate of the accurate completion of the steps necessary to execute the task or process is described. The system includes a process detection module, an experience determination module, an assistance classification module, and a guidance engine.