The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 01, 2025
Filed:
Sep. 29, 2023
Applicant:
Verint Americas Inc., Alpharetta, GA (US);
Inventor:
Scott Mackie, Scotland, GB;
Assignee:
VERINT AMERICAS INC., Alpharetta, GA (US);
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/30 (2020.01); G06F 40/166 (2020.01); G06F 40/232 (2020.01); G06F 40/253 (2020.01); H04L 51/212 (2022.01); H04L 51/214 (2022.01); H04L 51/42 (2022.01);
U.S. Cl.
CPC ...
G06F 40/30 (2020.01); G06F 40/166 (2020.01); G06F 40/232 (2020.01); G06F 40/253 (2020.01); H04L 51/212 (2022.05); H04L 51/214 (2022.05); H04L 51/42 (2022.05);
Abstract
The present invention allows text analysis and routing of an outgoing message. The system intercepts outgoing messages for analysis by a TAS software module. The module assigns an analytical score to the message, then compares the score to a threshold. If the score is below the threshold, the message is transmitted to its ultimate destination. If not, the message may be routed for correction by the message's composer or quality assurance staff. After such correction, the message new analytical score is generated and compared, and, if necessary, the process repeats again.