The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jul. 01, 2025

Filed:

Sep. 15, 2023
Applicant:

Dell Products L.p., Round Rock, TX (US);

Inventors:

Kumaravel Palanisamy, Bangalore, IN;

Rashmi Shashidhar, Bangalore, IN;

Kiran Kumar Grandhi, Bangalore, IN;

Vijay Srinivasan, Bangalore, IN;

Assignee:

Dell Products L.P., Round Rock, TX (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 11/00 (2006.01); G06F 11/07 (2006.01);
U.S. Cl.
CPC ...
G06F 11/0784 (2013.01); G06F 11/0709 (2013.01);
Abstract

A method comprising: detecting an event that is indicative of an error that has occurred in a first computing system; identifying a subsystem and an object that are associated with the event; identifying one or more log files that are associated with the subsystem and object; generating a first event report that is associated with the event, the first event report including the one or more log files, the first event report identifying the subsystem and the object that are associated with the event; identifying a support team that is associated with the event based on the object and subsystem; and routing the first event report to the support team.


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