The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 24, 2025
Filed:
Sep. 18, 2023
Bank of America Corporation, Charlotte, NC (US);
Ravisha Andar, Plano, TX (US);
Mohammed Zubair Mohammed Ajmal, Tamilnadu, IN;
Pravin Kumar Sankari Bhagavathiappan, Kanyakumari District, IN;
Chandra Chudeswaran Sankar, Huntersville, NC (US);
Smruti Soumya Mishra, Concord, NC (US);
Rohit Anant Bansod, Charlotte, NC (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Methods for autocomplete-enabled complaint processing are provided. Methods may receive documents and extract terms from the documents. The documents may relate to previously stored complaints. Methods may map the terms to concepts. Methods may index the documents and mapped concepts within a search platform. Methods may receive and verify a request. Upon verification, methods may extract concepts from the request. Upon concept extraction, methods may generate a query. The query may include the one or more extracted concepts and/or any other suitable data from the request. The query may be transmitted to the search platform. The search platform may identify documents that match the request. The matched documents may be transmitted to a response generator. The response generator may utilize the extracted concepts and the identified documents to generate a response to the query. The response may be transmitted to the requestor.