The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 17, 2025
Filed:
Mar. 06, 2023
Applicant:
Liveperson, Inc., New York, NY (US);
Inventor:
Anthony Chen, Austin, TX (US);
Assignee:
LIVEPERSON, INC., New York, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/35 (2020.01); G06F 16/2452 (2019.01); G06F 40/279 (2020.01); G06F 40/30 (2020.01); H04L 51/046 (2022.01); H04L 51/226 (2022.01); G06N 20/00 (2019.01);
U.S. Cl.
CPC ...
G06F 40/30 (2020.01); G06F 16/24522 (2019.01); G06F 40/279 (2020.01); G06N 20/00 (2019.01);
Abstract
The present disclosure relates generally to providing a concierge service to handle a wide variety of topics and user intents via a text messaging interface. The concierge service can be part of a connection management system that can dynamically manage and facilitate natural language conversations between a user making a request or providing an instruction and one or more endpoints for the purposes of fulfilling the request or instruction.