The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 17, 2025
Filed:
Jun. 03, 2024
Bank of America Corporation, Charlotte, NC (US);
Jo-Ann Taylor, Godalming, GB;
Kyle Mayers, Charlotte, NC (US);
Kathleen Rae Hablutzel, Pittsboro, NC (US);
Olga Kocharyan, Matthews, NC (US);
Jinna Kim, Charlotte, NC (US);
Anna Berry, Indian Land, SC (US);
BANK OF AMERICA CORPORATION, Charlotte, NC (US);
Abstract
Systems, and methods are described herein for integrated analysis of foreground and background communication data. The present disclosure is configured to collect foreground communication data from one or more data sources; collect background communication data from one or more data sources; pre-process the collected data to clean, normalize, and transform it into a uniform format; integrate the pre-processed data into a cohesive dataset via data alignment based on common identifiers such as timestamps or session IDs; analyze the integrated dataset using an artificial intelligence (AI) engine employing machine learning algorithms to identify patterns and generate responses based on the cohesive dataset; generate an initial AI response based on the analysis; present the AI-generated response and alternative solutions to a user through an interactive user interface; capture user feedback on the presented responses and alternative solutions; and retrain the AI engine based on the captured user feedback to improve future decision-making.