The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 10, 2025
Filed:
Sep. 16, 2022
Dell Products L.p., Round Rock, TX (US);
Bijan Kumar Mohanty, Austin, TX (US);
Kulin Shaival Chokshi, Round Rock, TX (US);
Shijin Babu, Round Rock, TX (US);
David J. Linsey, Marietta, GA (US);
Dell Products L.P., Round Rock, TX (US);
Abstract
A method comprises receiving work order data, wherein the work order data identifies at least one technical support issue requiring resolution. The work order data is analyzed using one or more machine learning algorithms. The method further comprises predicting, based at least in part on the analyzing, whether the at least one technical support issue will be resolved at one or more respective service locations of a plurality of service locations. Based at least in part on the predicting, a recommendation to respond to the at least one technical support issue at a given service location of the plurality of service locations is generated.