The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 03, 2025
Filed:
Nov. 10, 2024
Morgan Stanley Services Group Inc., New York, NY (US);
Cheryl Fernandes, Plainsboro, NJ (US);
Mehak Mehta, Jersey City, NJ (US);
Aratrika Sarkar, Jersey City, NJ (US);
Melissa Kagaju, New York, NY (US);
Morgan Stanley Services Group Inc., New York, NY (US);
Abstract
A device, system and method for analyzing audio speech signals to detect fraudulent calls to a contact center comprising splitting an audio recording of a call in real-time into a foreground speech signal attributed to a main speaker and a background audio signal, extracting audio features from the foreground speech signal and background audio signal, inputting the extracted audio features into an ensemble model comprising multiple different machine learning models co-trained to cumulatively detect fraud, wherein the multiple different machine learning models include: a speaker audio model to detect audio speech anomalies, a speaker intent model to classify intent of the main speaker, and a prosody model to detect voice intonation of the main speaker. A prediction may be output, by the ensemble model, indicating whether the call is fraudulent.